Refund policy

30-day returns

You can try SONIQ Clean and request a return within 30 days of delivery if you are not satisfied. Opening the packaging and using the cleaner in accordance with its instructions does not prevent a return under this guarantee.

For change-of-mind returns, you pay the return postage. Once your cleaner is returned, we will refund the product price to your original payment method. We do not charge a restocking fee.

How to return your cleaner

1. Email support@soniq-labs.com within 30 days of delivery with your order number or proof of purchase. We will provide the return address and instructions. You do not need to provide a reason for changing your mind.
2. Empty and dry the cleaner, include all supplied parts and accessories, and package it securely. Please use the original packaging if available.
3. Send it back within 14 days of telling us you wish to return it. We recommend a tracked service and keeping your proof of postage.

We will process your refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Normal use to try the cleaner is accepted under the 30-day guarantee.

Incorrect, damaged or faulty goods

If your order is incorrect, damaged or faulty, contact support@soniq-labs.com so we can arrange an appropriate remedy and cover reasonable return postage where required. Photos or video may help us resolve the issue, but do not replace your statutory rights.

Your legal rights

This voluntary 30-day guarantee is in addition to your statutory consumer rights. It does not restrict your rights for faulty or misdescribed goods, including replacement units, or your right to cancel eligible online purchases. Where legally required, we also refund the original standard delivery charge; any additional charge for an upgraded delivery service is not refundable.